Answers to Your Frequently Asked Massage QuestionS

Which service should I choose and why: MSP, ICBC, or Private?

For those who have been involved in a car accident, have an ICBC claim number, have an adjustor, and it is within 8 weeks of your accident, ICBC is the rate to pick. MSP rate is selected if you are on premium assistance (you make less than $22k/yr). If you are not on an ICBC case or covered by MSP, you can choose the private rate if your healthcare insurance includes massage therapy.

What do you treat as an RMT?

Massage therapy treats conditions like:

• Headaches • Neck and shoulder tension • Numbness tingling or weakness in arms or legs
• Back pain • Whiplash • Work-related injuries (i.e. carpal tunnel or tendonitis)
• Sports injuries • Fibromyalgia • Stress

Not sure our massage techniques can help you? Call or email us for additional information.

What can I expect on my first visit?

First, you will be asked to fill out a case history form. Then the therapist will ask general questions to establish what areas of your body require help. You can discuss conditions needing to be addressed and ask questions. An assessment and test may be performed for evaluation of your condition and to see if you have any presenting complaints.

Do I need a doctor’s referral?

It depends on your insurance. On average, an RMT does not require a doctor referral to treat you if you are using MSP or private rates. However, some insurance plans require you to acquire a doctor referral prior to treatment. Check your insurance policy to see if you need a referral in order to be reimbursed for your massage treatments. Please note, a doctor referral for massage therapy is needed if you have an ICBC claim.

What types of payment do you accept?

Currently, our clinics accept debit, cash, or cheque for payment.

If you have more questions for Restoring Balance Massage Therapy, feel free to get in touch. Just call or email our clinics in Richmond or Delta. You can also book an appointment online if you’re interested in receiving our massage techniques.

Traditional Chinese Medicine

Our clinic in Delta offers TCM to help with acute pain, fertility, weight loss and more.

Personalized Treatment

Our Richmond location can help you through massage therapy, acupuncture, and more.

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