We Are Now Hiring Registered Massage Therapists

Answers to Your Frequently Asked Massage QuestionS

Which service should I choose and why: ICBC or Private?

For those who have been involved in a car accident and have an ICBC claim number, and it is within 12 weeks of your accident, ICBC is the rate to pick. ICBC pays for 12 treatments (first one is 45 minutes, subsequent are 30 minutes) within the first 12 weeks of your accident. If you are not on an ICBC case, you can choose the private rate (this includes those with extended insurance for massage therapy).

What do you treat as an RMT?

Massage therapy treats conditions like:


• Headaches • Neck and shoulder tension • Numbness tingling or weakness in arms or legs
• Back pain • Whiplash • Work-related injuries (i.e. carpal tunnel or tendonitis)
• Sports injuries • Fibromyalgia • Stress

Not sure our massage techniques can help you? Call or email us for additional information.

What can I expect on my first visit?

First, a case history form will have been emailed to you to be filled out prior to your treatment. Please ensure you fill this out before coming in so it does not cut into treatment time. In treatment, the therapist will ask general questions to establish what areas of your body require help. You can discuss conditions needing to be addressed and ask questions. An assessment and test may be performed for evaluation of your condition and to see if you have any presenting complaints.

Do I need a doctor’s referral?

It depends on your insurance. Some insurance plans require you to acquire a doctor’s referral prior to treatment, so check your insurance policy to see if you need a referral in order to be reimbursed for your massage treatments.

What types of payment do you accept?

Currently, our clinics accept debit, cash, or cheque for payment.

If you have more questions for Restoring Balance Massage Therapy, feel free to get in touch. Just call or email our clinics in Richmond or Delta. You can also book an appointment online if you’re interested in receiving our massage techniques.

Traditional Chinese Medicine

Our clinic in Delta offers TCM to help with acute pain, fertility, weight loss and more.

Personalized Treatment

Our Richmond location can help you through massage therapy, acupuncture, and more.

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